How 600,000 Happy Employees Make a Company Great! DHL's People-Centered ESG

Hello, this is GLEC, a company specializing in carbon emission measurement for the logistics and transportation industry. 🤝

The logistics industry is a 'people business'. The 600,000 DHL employees working in 220 countries worldwide are not just numbers, but the company's greatest asset and source of competitiveness. Today, let's explore how DHL is creating an inclusive and sustainable workplace for all employees, from delivery drivers to CEO.

🌍 Diversity Is Competitiveness: The Power of DEIB

DHL pursues the comprehensive concept of DEIB (Diversity, Equity, Inclusion & Belonging) beyond simple 'diversity'.

Four Core Values of DEIB 💫:

D (Diversity) 🎨: Embraces all differences and similarities including gender, race, nationality, religion, age, disability, and sexual orientation. People with different backgrounds, skills, experiences, and perspectives work together at all organizational levels.

E (Equity) ⚖️: Provides individual-level support and opportunities to meet each employee's different needs. Identifies and removes inequalities and barriers to ensure fair treatment for everyone.

I (Inclusion) 🤗: Creates and maintains a work environment where everyone feels welcomed, respected, and valued. Everyone can participate regardless of who they are as individuals.

B (Belonging) 🏠: Enables employees to feel comfort and connection at work and contribute to a shared meaningful purpose. Creates a safe environment where everyone can work as their authentic selves.

Concrete Results 📊:

1.2 percentage point increase in female management ratio in 2024
Goal of 30% or more female management by 2025
Maintaining 82% high employee satisfaction
US DHL Express received Great Place to Work certification

🎓 Training 600,000 Climate Warriors: GoGreen Expert Program

DHL is not just investing in eco-friendly technology, but making employees the 'agents of climate action'.

Vision of GoGreen Expert Program 🌱:

Certify 80% of all employees as GoGreen experts by 2025
74% of employees already certified as of 2024
Raise company-wide awareness of climate change
Drive cultural change to achieve 2050 carbon neutrality goal

Modular Education Curriculum 📚:

Basic Module (All Employees):

Basic knowledge of climate change
Understanding DHL's climate protection strategy
Goals and methods of GoGreen program
Carbon reduction activities individuals can practice

Advanced Module (Department/Role-specific):

Delivery Drivers: Eco-driving, electric vehicle operation optimization
Warehouse Staff: Energy-efficient work methods
Office Workers: Paper use reduction through digitalization
Managers: Setting and managing team-level sustainability goals

Through this program, DHL employees are transforming from simple task performers to active participants in climate change response. 🌟

💪 Everyone Is a Leader: Leadership@DHLGroup

DHL has the philosophy that "everyone can become a great leader".

Head, Heart & Guts Leadership Philosophy 🧠❤️💪:

Head:

Strategic thinking and analytical decision-making
Innovative problem-solving abilities
Continuous learning and development

Heart:

Genuine interest and care for employees
Empathy and emotional intelligence
Creating teamwork and collaborative culture

Guts:

Setting challenging goals
Innovation without fear of failure
Courage for ethical decisions

Six Core Leadership Characteristics ⭐:

Customer-Centric: Always thinking from customer's perspective
Results-Oriented: Clear goals and accountability
Innovation Pursuit: Continuous improvement and creativity
Collaboration Enhancement: Cooperation across departments and borders
Talent Development: Supporting team members' growth and development
Change Leadership: Proactive change for the future

🏆 Certified: Building the World's Best Expert Team

DHL's Certified program is an ambitious project to make all employees the best experts in their respective fields.

Program Features 🎯:

Lifelong Learning Journey: Step-by-step education from basics to leadership
Customized Curriculum: Specialized education for each role
Practice-Centered Learning: Balance of theory and practice
Global Standardization: Ensuring consistent service quality worldwide

Innovation in Education Methods 💡:

VR (Virtual Reality) Education: Safely experiencing dangerous situations
AI-Based Personalization: Customized to individual learning pace and level
e-Learning Platform: Accessible anytime, anywhere
Mentoring System: Transferring senior employees' experience

As of 2024, 74% of employees have achieved Certified certification, which is becoming a key element ensuring consistent high quality of DHL services.

🛡️ Safety First: Safety Is the Top Priority

The logistics industry inherently has many risk factors. DHL protects employees through a 'safety first' culture.

Safety Goals and Achievements 🚨:

Goal of Lost Time Injury Frequency Rate (LTIFR) 3.1 or below by 2025
Introduction of advanced technologies such as automatic cleaning robots and exoskeleton equipment
Regular safety education and training
Safety excellence employee reward system

Innovative Safety Technologies 🔧:

Smart Safety Helmets: Collision detection and warning systems
Wearable Devices: Real-time health status monitoring
AI Cameras: Automatic detection and notification of dangerous situations
Robot Collaboration: Preventing injuries when carrying heavy objects

💰 Reward System That Recognizes Performance

DHL fairly recognizes and rewards employees' efforts and achievements.

Comprehensive Compensation System 💸:

Base Salary: Market-competitive wages
Performance Pay: Bonuses based on individual and team performance
Long-term Incentives: Compensation linked to company growth
Benefits: Health insurance, retirement pension, education support

Non-monetary Rewards 🎁:

Flexible Work System: Work-life balance
Career Development Opportunities: Global mobility opportunities
Recognition Programs: Public commendation of excellent employees
Company Welfare: Employee discounts, cultural events

🗣️ Employee Voice Is Power: Employee Opinion Survey

DHL conducts annual opinion surveys of all employees to improve organizational culture.

Survey Areas 📋:

Leadership evaluation
Work environment satisfaction
Career development opportunities
Understanding of company strategy
Improvement suggestions

2024 Key Results 📈:

82% employee satisfaction (25% higher than industry average)
87% "Proud to work at DHL"
85% "Treated equally regardless of position"
83% "Given sufficient responsibility and authority"

🌟 Promise for the Future

DHL's people-centered ESG continues to evolve:

2025 Goals 🎯:

80% achievement of GoGreen experts
30% or more female management ratio
Lost Time Injury Frequency Rate 3.1 or below
Employee satisfaction 85% or more

Long-term Vision 🔮:

Achieve complete gender balance by 2030
Realize carbon-neutral lifestyle for all employees by 2030
Establish industry-leading safety standards
Global top workplace certification

Conclusion

The secret to DHL's success is precisely its 600,000 employees. From delivery drivers to CEO, DHL creates an environment where all members are respected and can grow. This is the true competitiveness of the world's 3rd largest logistics company. 🏅

Would your company also like to create a happy and sustainable workplace for employees?

#DHL #ESG #EmployeeWelfare #DiversityAndInclusion #DEIB #GoGreenExpert #TalentManagement #Leadership #SafetyCulture #SustainableManagement

For carbon emission measurement consultation and inquiries, please visit the GLEC website.

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